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Risk - Executive

1 - 2 YearsMumbai

Posted: 32 days ago

Job Description

The Chargeback Process
If you receive a dispute for the order the acquiring banks debits our account for the same upfront and so we do debit your account for the same, they also provide us the timeframe in which the sub-merchant can provide the supporting documents so that we can present the case to the acquiring bank. The chargeback will be reversed only if the card member reverses the chargeback, else it remains as a dispute. In case of a chargeback for 'transaction not authorized' the card member might have forgotten the charges as the charges on his statement appears as ''. In the near future you may request all manual authorization for all the successful orders so that we can check the genuinity of the card member. We would also like to bring to your notice that this reduces the chargeback, but still the card member can dispute the charges for other reasons. Also note that as per visa / master card rules customer has 180 days to ask for the chargeback. Also we would like to bring to your notice that in online delivery of chargeback cases we forward invoice copy to our concern gateway because of its online delivery and there is nothing being physical delivery. However, we follow up the matter with the acquiring banks on a weekly basis and if we receive a reversal for the order we can reverse the same to our sub-merchant. If the dispute is not resolved then the sub-merchant has to bear the loss for the same.

Step by step handling chargeback
1) We receive a chargeback through our business partners banks.
2) Adding a chargeback through system with sending mail to the merchant.
3) Preparing documents for sending to the bank.
4) Once any additional documents is received from the merchant, forwarding to the bank.
5) Updating all the chargeback details in the file.
6) Following up with business partners bank through call or mails for the chargeback final status.
7) Informing merchant about final status of chargeback which we received from the bank.

Salary: INR 2,50,000 - 3,00,000 P.A.
Industry: Internet / Ecommerce
Functional Area: Financial Services, Banking, Investments, Insurance
Role Category: Treasury
Role: Back Office Executive
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

The candidate should also have 1-2 years of experience in handling risk related role in Banking or Financial Services industry (For example evaluating loan applications, credit card issuance, fraud monitoring, etc).
All candidates should have a passion for risk mitigation, technology, the Internet. They should possess exceptional interpersonal skills.

PG - Other, Post Graduation Not Required

Company Profile

If you are looking for a secure, exciting and fast-growing job that pays well and can assure you a long term career, then this is the right place. Avenues, India's biggest integrated eCommerce company, are looking for high quality professionals to fill in various functional positions to fuel its rapid growth. The Internet sector offers great career opportunities since it is the foundation on which all future businesses will be built on. Avenues is the undisputed leader in this space and offers full time and permanent job opportunities.
Avenues' solutions are used by 85% of India's eCommerce companies. You name it; the best retail brands, shopping websites, hotels, travel agents, event management companies and thousands of eCommerce businesses in India; they all rely upon Avenues for their eCommerce needs. At Avenues you will get an unmatched exposure to multiple business models and to financial domains which will lay a strong foundation for a successful career in the Internet industry.
We are a 15 year old company driven by a 300 member team that is full of enthusiasm and youthful energy. We love being the No. 1 Company in our business (in all of south Asia!) and we work hard to keep that position intact.
Our office is centrally located; it is at a walking distance from the railway station in St. Cruz-West in Mumbai. We offer a lively and friendly work environment where we work as hard as we play. To know more about avenues log onto
We are proud to say that these solutions are developed in-house and we own the complete intellectual property rights on these solutions:-
CCAvenue, Avenues first solution, is South Asia's largest payment gateway solution powering thousands of eMerchants with real time, multi-currency, multiple payment options online payment processing services. The solution is powered by proprietary technology that integrates transaction processing, advance shopping cart, auction payment collection facility, fraud control, financial reporting and order tracking. CCAvenue is the only complete PG solution in the region that has the unique ability to offer the full spectrum of Internet payment options, including:
* All types of Credit Card processing through Multiple Banks and Card Associations
* Debit Card processing
* ATM cum Debit Card processing
* Direct Debit to bank accounts of 30+ Indian Banks, 20+ Chinese Banks and 3 Singapore Banks
* Mobile Payment Solutions via PayMate®, SBI Freedom
* Card Processing of ITZ Cash®, Done Card, OxiCash and NoQ24x7
For more information, visit:
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Contact Details

Recruiter Name:Krutika Patil

Contact Company:Avenues